What If I Need To Cancel Or Postpone An Appointment?
Please let us know as soon as possible if you can’t keep an appointment so we can use the time you have booked to help another patient.
If you give us reasonable notice it may be possible to re allocate your time to another patient and we will not have to charge you for the time you have booked. If we do charge, the amount charged will be based on our normal hourly chargeable rate and the length of the appointment booked by you. The sooner you let us know the greater the chance that we can rebook your appointment to somebody else.
We would normally consider reasonable notice to be at least 24 working hours. That is an appointment on Monday would need to be cancelled or postponed by Thursday 5.00 pm. An appointment on Tuesday at 3.00pm would need to be cancelled or postponed by 3.00pm on the Monday. Appointments can only be cancelled or postponed by speaking directly to a receptionist during our normal opening hours.
We do understand that sometimes it is just not possible to keep an appointment, and we will always listen and record the circumstances for the postponement or cancellation. In certain circumstances the charge for the appointment time may be waived at the discretion of Compton Acres Dental Practice.